General Dynamics IT
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IT Infrastructure and Operations
General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to federal civilian agencies, the Department of Defense, and the intelligence community, as they modernize their information systems.
GDIT currently has a 76-person team providing systems development, operational and infrastructure support, and application support to the Administrative Office of the US Courts. The GDIT team is currently seeking a senior database management specialist to support a critical enterprise application which includes over 100 sub-applications and to provide support to other applications and development efforts as needed.
The candidate will be expected to provide dedicated O&M/Technical Support as outlined below:
Critical issue (Tier III) response and resolution services. Identify, research, and resolve reported application issues. Includes diagnosing the nature of the user or system issue and coordination of additional Tier III resources such as development, database, and network SMEs.
Daily monitoring of all database servers for performance to include system health status, processing of Full and transaction log backups, scheduled jobs status, sufficient disk storage on drives, and database availability.
Daily monitoring of production schedules, interfaces, outputs, process/system exceptions, and other operational activities to verify correct operation.
Problem-Solving: The ability to diagnose complex system failures under pressure.
Communication: Explaining technical concepts to non-technical stakeholders and documenting procedures clearly.
Daily operations support all components of the system (web application, operating system, file management).
Daily maintenance of all ancillary environments (Production, Development, Stage, UAT, Demo, Help desk),
Update system and technical documentation. Including existing and create new business process flow documents, and as–is and to–be process flows. Recommend and update system functional requirements based on process analysis. Provide technical write-ups and standard operating procedures.
Create communications about system changes tailored to a variety of audiences including ASO management, other Directorates, court unit management and end users.
Coordinate to resolve Security scan findings to adhere to defined and evolving standards.
Develop solutions in accordance with US Courts and ASO policies and procedures.
Provide subject matter expertise recommendations in work execution for technical best practices and to provide cost savings and process improvements to the government.
Use the shared SDLC resources provided by the AO including but not limited to Jira, and Confluence.
Document status and report work hours on tasks daily.
Provide Tier II support as required and other duties as assigned.
Interacting with the end users on case-by-case scenarios
Five (5) plus years’ experience with Database Administration in Microsoft SQL Server and MySQL relational database management systems.
Five (5) plus years’ experience with Design, create and support Data warehouses.
Five (5) plus years of relevant operations and maintenance support experience with a major federal IT system.
Experience with pay or budgeting and financial business rules and systems.
Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
Familiar with Linux administration (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules).
Familiarization using code editors such as Microsoft Visual Studio for Code and creating SSIS packages.
Windows administration and Veritas NetBackup experience (file shares/mounted drives).
Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
Excellent written and verbal skills.
Ability to work independently and as part of a larger team.
Ability to analyze complex data and present findings in a clear and easily understandable manner.
Ability to present recommendations for consideration and influence as needed.
Familiarization with open-source applications, e.g., LAMP.
Familiarization with Ansible and Git.
Familiarization with Bash, YAML, Python, and PHP.
Windows administration experience (file shares/mounted drives).
Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).
Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
Core Technical Skills
Database Administration: Proficiency in installing, configuring, upgrading and migrating SQL Server instances.
T-SQL Proficiency: Advanced knowledge of Transact-SQL for querying, scripting automation, and writing stored procedures and Triggers.
Backup & Recovery: Designing strategies to meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) through full, differential, and transaction log backups.
Performance Tuning: Expertise in query optimization, index management, and analyzing execution plans to resolve bottlenecks.
Security Management: Implementing role-based access control, managing permissions, and ensuring data encryption (at rest and in transit).
Essential Tools: Mastery of SQL Server Management Studio (SSMS), MySQL Workbench, SQL Server Integration Service (Extract/Transform/Load (ETL)), SQL Profiler, Performance Monitor, Activity Monitor, Dynamic Management views and Extended Events.
Working knowledge of IT tracking tools, preferably ServiceNow and Jira.
BA/BS with 10+ years of directly related IT experience (or MA/MS with 7+ years of directly related IT experience).
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
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Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans