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For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
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In the role of Technical Service Trainer working onsite at our service training center in Sussex, Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.
Essential Duties
Instruct/Train technicians in all aspects of generator repair and installation
Develop and present technical training curriculum
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
Establish warranty flat rates for new product prototypes
Work with internal departments to fabricate training units
DOT driver (Non CDL)
Other duties as assigned
Minimum Qualifications
High School Diploma or equivalent
3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
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Preferred Qualifications
Associates or Bachelor’s degree
Curriculum development experience
Technician Excellence or ASE (Automotive Service Excellence) certification
Previous experience using SAP or equivalent ERP
Knowledge, Skills and Abilities
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Demonstrated strengths in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do basic generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented
Familiarity with hand tools and test equipment
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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
