Experience evaluating and coaching instructor technique
Technician Excellence or ASE (Automotive Service Excellence) certification
Previous experience using SAP or equivalent ERP
Essential Duties
Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training.
Lead the development of technical training curriculum.
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
Establish warranty flat rates for new product prototypes.
Work with internal departments to fabricate training units.
Mentors lower level technical service trainers. Assists in onboarding and training of technical service trainers.
Knowledge, Skills and Abilities
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Advanced skills in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do advanced generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented;
Familiarity with hand tools and test equipment.
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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
