Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Identify opportunities to add additional services or upgrades that align with customer needs.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications
High School Diploma or GED is required
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Work at home requirements
Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is in a quiet and distraction free environment.
InteLogix will provide a computer to use for the duration of the position.
Must have personal device for 2 factor authentication
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.
