Key Skills
Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
Able to navigate multiple systems and have an understanding google maps or similar tools
Strong problem-Solving, Empathy, Adaptability and Reliability
Language Proficiency
Proficiency in English and French is required, as the role will support both French and English speaking customers
Home Setup Requirements
A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
This opportunity represents an existing vacancy supporting current business operations.
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
