You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success
About the team
The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.
Who you are
You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)
Compensation
The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
Benefits include
Medical, Dental & Vision benefits starting on first day of employment
401k Retirement savings with employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Generous PTO, global recharge days, and volunteer days
Paid parental leave for all parents
Family planning and inclusive wellbeing resources
Technology reimbursement
Commuter benefits for in-office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.
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FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.
