This is an ideal role for someone who is passionate about payments, technology, and client success and who thrives as the single point of accountability for some of Flywire's most important B2B accounts. You'll take ownership of project outcomes, proactively manage risk, and drive continuous improvement across our implementation processes.
Key Responsibilities
Own project success: Drive the end-to-end implementation lifecycle, establishing clear milestones and managing scope, while delivering results on time and within budget. You are accountable for client satisfaction and go-live outcomes.
Strategic client partnership: Serve as the primary technical and strategic advisor to client leadership, translating business requirements into implementation roadmaps and identifying expansion opportunities.
Technical leadership: Configure and test the Flywire platform for complex invoicing, payment, and reconciliation workflows. Lead integrations with -ERP/CRM systems (NetSuite, Intacct, Salesforce, QuickBooks, and custom platforms).
Project & change management: Manage multi-phase implementations with competing priorities. Guide clients through organizational change, adoption planning, and success metrics definition.
Data architecture & integration: Map data flows across systems, design validation protocols, troubleshoot file formatting/syncing/tokenization issues, and oversee payment routing configurations.
AI-powered efficiency: Build and manage custom AI agents to automate repetitive tasks (data validation, documentation generation, process automation), improving delivery speed and quality.
Technical problem-solving: Partner with engineering to scope customizations, troubleshoot blockers, and drive solutions for complex integration challenges.
Client enablement: Design and deliver training programs, documentation, and sandbox testing protocols that ensure clients are fully equipped at go-live.
Process improvement: Identify opportunities to improve tooling, documentation, and delivery methodology. Lead internal initiatives that scale our implementation capability.
Cross-functional collaboration: Work seamlessly with sales, client success, solutions, and engineering to ensure alignment and continuity throughout the client lifecycle.
Here's What We're Looking For
BA/BS degree
5+ years of proven experience in
Payments implementation, financial technology, or SaaS-based software implementations
Technical project management or change management (required)
NetSuite implementations and technical configuration (required)
Strong technical acumen
APIs, SFTP, webhooks, JSON, and SQL
ERP systems (NetSuite, Intacct) and CRM platforms (Salesforce, HubSpot)
Payment gateways and tokenization concepts
Comfortable learning new technical tools and systems quickly
AI & automation skills
Experience building or managing AI agents, automation workflows, or scripting solutions
Comfortable iterating with AI tools to solve implementation challenges
Project management excellence
Proven ability to manage multi-phase implementations with competing priorities
Strong risk management and stakeholder communication skills
Experience with SDLC methodologies and implementation frameworks
Client-facing leadership
Comfortable presenting to C-suite and senior stakeholders
Excellent written and verbal communication
Strong ability to translate technical concepts into business outcomes
Ownership mindset
Demonstrated accountability for project outcomes and client success
Proactive problem-solver who takes initiative beyond assigned scope
Track record of driving continuous improvement and process optimization
What We Offer
Competitive compensation
Employee Stock Purchase Plan (ESPP)
Competitive time off
Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
The base salary for this position is
$105,071-$150,101
Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
