Coach team on new tools, workflows and testing disciplines to make innovation operational and repeatable — escalating strategic implications as needed.
Support pilot prioritization by providing practical feasibility assessments, resourcing needs and risk mitigation plans.
Day-to-day account management (detailed)
Act as the primary day-to-day contact for clients on assigned accounts
Manage meeting cadence: prepare agendas, run weekly operational check-ins, capture decisions and action items, and distribute timely minutes.
Own status reporting
Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.
Maintain a risk & issues log for each account; drive remediation plans and escalate unresolved/high-impact issues to direct report
Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.
Coordinate approvals and sign-offs with clients and internal teams to protect timelines and deliverable scope.
Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.
Support client onboarding and new campaign launches
Ensure all account documentation is current and accessible.
Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
People management & team support
Supervise and coach a small team: run regular 1:1s, provide performance feedback, manage scheduling and workload balance.
Own onboarding for new hires and ensure team members have the operational training and resources they need.
Prepare input for performance reviews and career development plans
Quality assurance & process execution
Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.
Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.
Measurement & optimization support
Implement agreed measurement approaches (attribution, A/B tests, reporting frameworks) and produce clear, actionable campaign reports.
Execute in-market optimizations and reallocation recommendations under the Associate Director’s guidance.
Produce post-campaign analyses and capture learnings for reuse by the team.
Stakeholder coordination & client support
Serve as the primary day-to-day operational contact for internal partners to keep execution moving.
Prepare routine status updates, operational dashboards and campaign health reports
Support client calls and presentations with operational briefings and material; escalate strategic or high-risk issues.
Commercial, vendor & administrative support
Monitor campaign pacing and budget status; flag risks and variances
Coordinate with vendors and partners (DSPs, publishers, data providers, production) to meet SLAs and resolve operational issues.
Oversee trafficking, invoicing checkpoints and required documentation to minimize disputes.
Support for innovation & new business
Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.
Support pitches and RFPs by preparing tactical, execution-ready media plans and evidence of operational readiness
Scope & typical scale
Accounts: 1–3 small‑to‑mid accounts or an operational role on larger accounts.
Budget oversight: varying campaign budgets (operational monitoring and pacing).
Key competencies & skills
Strong operational media expertise across digital, social, programmatic and traditional channels.
Solid project management: prioritization, timelines, task tracking and resource coordination.
Measurement literacy: ability to run A/B tests, read attribution outputs and prepare clear reports.
Effective communicator with experience coordinating across internal teams and vendors.
Strong presentation skills
Critical thinking
Demonstrated ability to manage and develop junior talent in day-to-day settings.
Detail-oriented and pragmatic problem solver with a bias for getting things done.
Experience & qualifications
4–6 years in media, integrated agencies or related delivery roles with hands-on campaign execution and some people management.
Proven experience improving delivery performance through process, QA and coaching.
Degree in marketing, communications, business or related field preferred.
Success metrics (examples)
On-time, on-budget delivery and QA pass rates.
Campaign KPI delivery (CPA/ROAS, reach/frequency, brand metrics as applicable).
Team operational health: utilization, turnaround times and retention of direct reports.
Timeliness and clarity of status reporting and escalation to the Associate Director.
Accuracy of budget pacing and reduction of delivery errors or vendor disputes.
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- $65,000 - 75,000
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