What You’ll Do
Ocean Planning & Execution
Manage the full cycle of shipment planning and bookings — from forecasting, allocation control, to SO release.
Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments.
Maintain accurate space visibility across Flexport systems (e.g., FFA, Fulfillment Management Tool - FMT) and sailing schedules.
Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics.
Carrier Performance & Exception Handling
Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions.
Leverage your relationships with carrier local offices to resolve issues quickly — SO pushes, equipment release, or rollover prevention.
Monitor carrier KPIs (on-time performance, equipment availability, service quality) and flag trends to Procurement and Operations Excellence teams.
Process Improvement & Market Insights
Identify workflow gaps and propose process enhancements to improve speed and accuracy.
Share market intelligence and seasonal trends across internal teams to support trade-lane strategy.
Partner with Product and Engineering to enhance planning tools and data automation.
What You’ll Bring
2–5 years of experience in freight forwarding, ocean carrier operations, or logistics planning.
Proven track record of working closely with carrier local offices or directly in a carrier customer service role.
Strong understanding of TPEB and/or FEWB tradelanes, allocation cycles, and equipment control.
Excellent communication skills in both English and Bahasa Indonesia.
Detail-oriented, calm under pressure, and highly organized.
Proactive, data-driven problem solver who thrives in a fast-moving environment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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