What You Will Do
Execute end-to-end planning and booking of ocean freight shipments within a regional network (exports), including origin intermodal movements
Act as the first point of escalation for issue resolution and process improvement, both internally and externally, for specific trade lanes or carriers
Ensure shipments move on time and exceptions are handled appropriately, meeting internal OKRs and SLAs
Coordinate day-to-day operations with Account Management, Ocean Execution, Allocation and Procurement, ROM, and Ocean Carriers
Manage soft and hard allocation with ocean carriers to match client demand and minimise shortfalls, keeping bookable inventory accurate
Maintain and troubleshoot the Fulfillment Management Tool, supporting urgent requests from clients, Account Management, and Procurement/Allocation
Manage allocation and sailing schedules in FFA, reporting bugs and issues to ensure accurate shipment-level planning
Review shipment intake and adjust pre-booking plans to ensure timely SO release for relevant trade lanes
Troubleshoot carrier bookings and escalate exceptions in a timely manner
Use batch escalation workflows with carriers, including pushing SO release and cancelling unused SO on time to avoid penalties
Oversee Ocean Execution, Partner, and BPO teams to control carrier booking data quality
Monitor carrier performance locally — schedule integrity, space release, equipment availability, rollovers, and service quality
Onboard new carriers, managing local agreements and adjusting booking processes as they evolve
Manage carrier credit terms, long-term Seawaybill agreements, and local charge tariffs
Support new, trial, and VIP shipments with carrier options, protecting them from rollovers
Contribute to the development of Flexport's systems (FFA, Ocean Product, carrier integrations) to improve quality, efficiency, and compliance
Provide input on seasonal trends and market conditions to help Ocean Execution and Account Management respond quickly to changes
Use data and metrics to identify opportunities for improvement in your role and processes
What You Will Need
Bachelor's degree
Minimum 2 years' experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
Hands-on, process-oriented, structured thinker with strong problem-solving skills
Strategic vision paired with ground-floor execution
Excellent communication, interpersonal, and organisational skills
A client-service mindset — obsessed with client and team happiness
Next-level attention to detail and strong inbox management
Courage to challenge the status quo and fix what's broken
Flexibility to work outside standard hours, including occasional weekends or night shifts in certain locations
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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