This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.
Scope of Duties
Execute booking and documentation processes with clients /carriers
Timely shipment troubleshooting and exception escalation / handling
Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
Coach junior specialists on the daily job.
Plan and execute special freight operations (i.e. DG, reefer, etc).
Assist Sr. Associate on new business/process implementation, new projects and new tasks.
Support internal and external clients to make the best decision with your expertise;
Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.
What you will need
Experience
Bachelor’s degree in logistics, supply chain, business, or related fields.
Minimum 2 years of experience in ocean operation or related roles in freight forwarding/logistics.
Good communication of written and spoken English.Chinese is a plus
Detail-oriented, structured, and eager to learn global supply chain operations.
Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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