Drive performance management of Flexport’s freight forwarding, customs partners, and Ocean carriers leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team and partners.
Identify partner training needs and design and execute training programs to drive operational quality
Define and refine operational performance and product adoption metrics that meet our company’s business needs through alignment with Flexport Account Management, Global Operations, Operational Excellence and Partners
Prepare presentations and analysis for monthly and quarterly partner review process
Create enablement resources to ensure our internal teams are able to easily ship in and out of managed territories.
You should have
BA/BS degree with 5+ years of professional logistics or supply chain
Ocean Export Operations (TPEB), shipments from East Asia to USA and Canada
Excellent communication, interpersonal, organizational skills
Strong commercial and business acumen, the ability to bring a deeper level of analysis, insights and inform strategy
Strategic vision and ground floor execution
Prior experience managing programs and initiatives from end to end
Ability to identify win-win commercial and operational opportunities
Ability to create data-driven insights that inform decisions and process improvements
Strong ability to build relationships globally, managing different stakeholders and the ability to influence others
Analytical skills and next-level attention to detail, while still maintaining a macro perspective
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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