This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char
Scope of Duties
To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
To analyze operational data and provide reports to management with actionable insights.
What you will need
BA/BS degree in Supply Chain Management, Logistics, or related field.
Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)
Professional proficiency in English is required; Mandarin language skills are an advantage
Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage
High attention to detail and accuracy in documentation, billing, and data entry
Effective communication and interpersonal abilities
A proactive, organized team player who thrives in a fast-paced, collaborative environment
What we offer
Competitive base salary
Quarterly performance bonus
Daily complimentary lunch
Comprehensive medical insurance, including coverage for dependents
Restricted Stock Units — a stake in the company you're helping to build
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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