Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries.
Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues.
Track and document all merchant interactions accurately within internal systems.
Ensure service level agreements (SLAs) are met or exceeded.
Identify trends, recurring issues, and opportunities for process improvement.
Provide a seamless, professional customer experience during periods of change and growth.
Experience you will need to have
1–3+ years of experience in client support, customer service, a call center environment, or merchant services.
Strong verbal and written communication skills.
Experience supporting customers via phone and email in a fast‑paced environment.
High attention to detail with strong documentation skills.
Ability to manage multiple priorities while meeting SLAs.
Comfort working with CRM, ticketing, or case management systems.
Strong problem‑solving skills and a customer‑first mindset.
Experience that will be great to have
Experience in merchant services, payments, fintech, or financial services.
Familiarity with TSYS, payment processing platforms, or acquiring systems.
Experience supporting merchants during onboarding, migrations, or portfolio transitions.
Exposure to partner‑funded or client‑dedicated support models.
Understanding of compliance, risk, or operational controls within financial services.
How you’ll work
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role.
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
