Log and categorize incidents in a ticketing system to extract valuable customer and product insights.
Document resolutions and contribute to improving internal and customer-facing knowledge bases.
Continuously expand your understanding of Built's products, services, and tools.
Advocate for customers and provide insights to enhance their experience.
Maintain professionalism and confidentiality in all customer interactions.
Meet performance metrics, including response time and customer satisfaction.
Collaborate with the team to streamline support processes and raise standards.
Ideal Profile & What You'll Bring
2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
A great listener and problem solver with a strong customer service mindset.
Strong problem-solving skills and a customer-first approach.
Exceptional communication skills, able to explain technical concepts to non-technical users.
A team player with a positive attitude and respect for colleagues.
A quick learner eager to master technical systems and new tools.
A dependable, process-driven individual who can improve and follow procedures.
Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.
Built’s salary range for this position is $55,000 - $65,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
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Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.
Perks
The rare opportunity to radically disrupt a $1.5T industry
Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
Robust compensation package, including equity in the form of stock options
Learning Grant program to support ongoing professional development
401k with match and expedited vesting [US ONLY]
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, genetic information, or any other characteristic protected by law.
Built is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please share with your Talent Partner or email careers@getbuilt.com.
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