Establish and continuously improve observability across infrastructure and applications, including metrics, logs, dashboards, tracing and alerting.
Define and improve SLIs, SLOs, error budgets, operational runbooks and incident-response procedures for critical services.
Troubleshoot complex production issues across AWS, Kubernetes, networking, operating systems, CI/CD and application infrastructure.
Participate in production incident management, perform root-cause analysis and lead post-incident reviews to identify and track permanent corrective actions.
Analyse operational data, recurring incidents and service requests to identify reliability improvements, eliminate toil and automate manual processes.
Conduct capacity and performance reviews, identify constraints and implement improvements to availability, scalability and performance.
Design, implement and validate high availability, backup, disaster recovery and business continuity solutions for AWS workloads.
Implement secure identity and access controls using AWS IAM roles and policies, following least-privilege principles.
Build and upgrade cloud environments for new clients, including application integration and migration-related infrastructure.
Work with development and platform teams to improve deployment reliability, resilience, performance and operational readiness.
Contribute to technical documentation, operational runbooks, architecture standards and implementation guidelines.
Participate in technical design reviews and evaluate solutions for security, scalability, availability, maintainability and operational supportability.
What you bring
Required qualifications
9 to 14 years of overall experience in cloud infrastructure, platform engineering, DevOps, production engineering or Site Reliability Engineering, with strong recent hands-on AWS experience.
Strong hands-on experience designing, deploying and supporting production workloads on AWS.
Strong practical experience with Terraform and reusable Infrastructure as Code patterns.
Strong knowledge of Amazon EKS, Kubernetes, Docker and Helm.
Experience building and maintaining enterprise CI/CD pipelines.
Strong understanding of AWS networking, including VPCs, subnets, routing, security groups, load balancers, DNS and private connectivity.
Good understanding of AWS security, including IAM, KMS, Secrets Manager and least-privilege access controls.
Hands-on automation and configuration-management experience using Ansible, PowerShell, Bash or similar technologies.
Experience administering and troubleshooting Linux and Windows Server environments.
Strong experience with monitoring, logging, metrics, dashboards, alerting and application/infrastructure observability.
Experience supporting live production services using SRE practices, including incident management, root-cause analysis and post-incident reviews.
Practical understanding of SLIs, SLOs, error budgets, availability, latency, capacity and performance management.
Ability to analyse operational data and incident trends to prioritise reliability improvements and reduce operational toil.
Strong troubleshooting skills across infrastructure, networking, Kubernetes, application connectivity and CI/CD.
Good understanding of high availability, disaster recovery, backup and resilient cloud architectures.
Experience working with Git-based development and infrastructure workflows.
Strong communication and collaboration skills across engineering, architecture, security and operations teams.
Preferred qualifications
Experience with Harness, Jenkins, GitHub Actions or similar CI/CD platforms.
Experience with enterprise observability platforms.
Experience with incident-management and IT service-management processes, including incident, change, problem and request management.
Experience with reliability testing, disaster-recovery exercises, resilience automation and performance engineering.
Experience supporting middleware and data platforms such as Amazon MSK/Kafka, Amazon MQ/RabbitMQ, Redis and PostgreSQL.
Relevant AWS certification(s).
Educational qualifications
Graduate or postgraduate degree in computer engineering (B.E/B.Tech/M.E/M.Tech)
Graduate from another discipline with strong relevant experience in cloud and computer engineering.
What we offer you
A multifaceted role with a high degree of responsibility and a broad range of technical opportunities.
The opportunity to work with an experienced engineering team on challenging problems in financial services and technology.
Competitive salary and benefits.
Hybrid working culture.
Access to career development tools, resources and learning opportunities.
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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