What You Will Be Doing
You will report to the Head of Global Quality and will assist from time to time with various duties as needed and assigned.
Review customers’ quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these requirements into MISUMI Americas Quality Management System
Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts
Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups
Act as the bridge between customers and regional Quality Teams
Identify opportunities for improvement in MISUMI Americas Quality Management System and manufacturing partner network, based on observations and involvement with customers
Implement performance indicators which tell MISUMI Americas how well we are doing with customer quality
Ensure customer-initiated supplier corrective action requests (SCARs) are responded to correctly, completely and in a timely manner
Establish a compelling story for MISUMI Americas Quality to be an order-winning proposition not merely an order-qualifying one
Serve as a customer advocate for quality issues, but tactfully pushing back when customer demands are unreasonable
All employees are expected to maintain and contribute to the QMS.
Required Qualifications
Bachelors degree in a technical subject (Masters preferred)
Fluency in English (Chinese language fluency is a preferred additional skill)
Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing
Experience working in a global organization and influencing colleagues in different timezones
Fully conversant in GD&T principles
Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred
Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred)
Strong foundational mindset in risk identification and mitigation
Data-driven, detail-oriented, and pragmatic
Structured problem solving with a multi-strategy approach
Six Sigma certification preferred
Ability to evaluate customer requirements and standards and convert them into executables
Understanding of ISO9001:2015 requirements
Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949 (preferred)
Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external
Desired Traits
You’re Collaborative – It is expected that you will partner with various functional groups within MISUMI Americas, in all regions, as well as collaborating with customers and manufacturing partners
Excellent collaboration skills and the ability to prioritize and manage multiple tasks
Ability to build strong trust-based relationships internally and externally
Subject Matter Expert for resolving quality issues identified by customers
Ability to influence without having direct authority
You will serve as an Advocate – In the role, you will solicit and listen to customer requirements and concerns, and take an active role in avoiding problems wherever possible, but resolving them when they do occur.
Strong in identifying customer requirements
Adept at shifting priorities while maintaining a strong sense of urgency
Good listener who’s comfortable with ambiguity, asking questions, and providing clarity
Strong customer service skills with demonstrated service mentality
Build and maintain credibility with customers and within MISUMI Americas
You’re Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
Exhibit a high level of initiative and integrity
Empathetic to the needs of customers, manufacturing partners, and MISUMI Americas. Able to balance the different perspectives
Able to make decisions without all the available information and being able to course correct when new information becomes available
Learn from situations and drive improvements as a result of thorough lessons learned analysis
Able to exercise good judgment within broadly defined practices and policies and work in a self-directed manner
Physical Demands
While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
Travel: Ability to travel up to 50% annually in the US and/or other regions globally
The salary range for this position is $90,000 - $130,000 annually USD based on experience.
We’re actively seeking teammates who
Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.
Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Have an ‘always learning’ mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
