Operational Integrity: Implement and track field mitigation agreements, including rigorous monitoring across global service depots and networks to minimize customer risk and downtime.
Proactive Analytics: Apply advanced statistical methods and data analytics to uncover actionable insights, drive proactive issue identification, and conduct customer site audits to resolve installation and operational challenges.
Engineering Integration: Partner with quality and design engineering teams to maintain deep, expert-level knowledge of product architecture, failure mechanisms, and quality trends across the customer install base.
Escalation Management: Provide in-region support for critical escalations, assessing technical impact and executing rapid, effective field actions to resolve high-priority quality issues.
Minimum Qulaifications
Education: Bachelor’s Degree in Engineering or related with 8+ years of related experience, or a Master’s Degree or related with 6+ years of related experience.
Domain Expertise: Extensive, recognized experience in Product or Customer Quality Engineering with a deep understanding of product architecture and complex failure mechanisms.
Strategic Acumen: Proven ability to analyze the upstream and downstream impacts of technical changes, providing strategic recommendations that improve product performance and reliability.
Leadership & Influence: Demonstrated success leading multiple high-priority projects and acting as a technical lead in cross-functional, matrixed environments.
Advanced Analytics: Exceptional ability to apply statistical modeling and data analytics to identify innovative, long-term solutions to persistent quality challenges.
Communication: Superior ability to influence and align executive-level stakeholders through compelling, data-driven storytelling and clear, professional technical reporting.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Disclaimer
To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:
be in direct response to an application you have submitted through the company career site
begin with screening or an interview
originate from a Cisco email address, and
be conducted across email, phone, or WebEx
Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
