Communication, data competency, and exception management form the bedrock of customer service for logistics coordinators in the NMC. Communication that is timely, clear, and professional is core to the service offerings supported by the NMC. Data competency, and the ability to evaluate data for its quality and completeness, is crucial to ensuring that you and your team are well-equipped to perform essential duties for the customer or for our network. Finally, exception management occurs when a coordinator takes data competency and communication together and uses them to resolve in-transit exceptions before the customer is affected.
Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Responsibilities
Customer Communication: professional and timely response to customer and network inquires.
Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.
Desired Qualifications
Fluent in Romanian
Fluent in English
Bachelor’s degree preferred in Business, Supply Chain/Logistics, Data Science, Finance, Economics, or related field
One year of work experience in Customer Service, logistics, freight forwarding, or related field
Motivated and very focused on goals
Be able to handle difficult situations well
Able to carry out high-level professional communication
Be flexible and easily adapt to the work environment
Have initiative and the ability to develop solutions
To reach for perfection in the details of your work
To be oriented towards customer satisfaction
Have high quality standards
This role is designed for candidates at the beginning of their logistics career.
Expeditors offers excellent benefits and career development.
Need to be currently based in Europe.
All your information will be kept confidential according to EEO guidelines.
Meal Tickets
Medical Health Plan
Life & Accidents Insurance
Day off for your Birthday
Extra vacation days based on tenure
Free shuttle service from/to Aviatorilor Metro station
Employee Stock Purchase Plan
Employee Referral Program Bonus
Training and Personnel Development Program
LinkedIn Learning free access
Growth opportunities within the company
