Major Duties and Responsibilities
Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents
Update shipment information it a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customer's supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, product and company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary
Minimum Qualifications
High School Diploma
Excellent customer service skills; friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English
Desired Qualifications
Bachelor's degree
One year of work experience in a customer service related role
Personal Development
Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
Meet company standards of 52 hours training per year per employee
Complete mandatory training when required
Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Relocation expenses/support are not offered for this position.
This position is located at our MCO/Orlando metro area location.
Must be authorized to work in the US
All your information will be kept confidential according to EEO guidelines.
