Receive documents
Prepare shipments
Work with customers and our network in coordinating freight movement
Place bookings with Ocean Carriers
Route shipments
Manage freight receipt & Process shipments
Monitor shipments
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
College graduate or above.
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
WHAT WE EXPECT FROM YOU
Expeditors Key Performance Expectations
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Job-Specific Performance Expectations
This section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Night Shift posting 15h-23h00
Submit and manage ACI/eManifest filings for cross-border shipments.
Communicate with drivers, carriers, customs brokers, and operations teams regarding border
Troubleshoot shipment holds and customs documentation issues.
Work with the TCO and TCI for the daily activities including but not limited to track and trace, processing shipments.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Salary Range: $40,000 - $45,000
