Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
Understand customers’ business and strategy and our role with the customer.
Ensure customer satisfaction and follow up.
Communicate service issues to Department Managers/Supervisors.
Identify opportunities and grow business from existing house accounts.
Assist with collections when needed.
Manage client profiles and updates on the CRM
Build territory maps showing number of accounts located in each city
Fluent in EI systems and demos in order to provide technical updates to accounts
Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
Turn major business opportunities and proposals over to Sales and operational issues to Ops.
Management of Business Reviews
Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
Assume lead responsibility for the efficient delivery of all (branch) services.
Ensure that a functioning and agreed upon invoicing - payment process is in place.
Other tasks/duties as deemed appropriate by your management team.
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
Travel independently to a wide variety of off-site locations if applicable
High School Degree or equivalent required
Passed background check
Must be 18 years of age or older
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Must be legally authorized to work in the United States
Must not require future sponsorship for employment Visa
Must have the ability to work overtime in support of department needs
Fluent in English, both written and verbal
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Strong organization skills
Analytical with strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills.
Comfortable with numbers and basic mathematical skills
Has a demonstrated strong work ethic, and reliability
Comfortable working in a professional business environment
Must be able to commute to the LAX buildings as needed
University or equivalent business qualifications (preferred)
Minimum 3 years Expeditors’ or industry experience
Proven work experience in business development
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills and analytical skills
Proven problem solving and interpersonal skills
Expeditors offers excellent benefits
In addition to the below, there is opportunity for bonuses in conjunction with normal salary.
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
