Work with software vendors to open defects, log issues and seek resolutions and/or patches.
Support MicroStrategy applications in Production by providing Level 3 support, which includes provisioning and implementation of fixes to production defects and making light enhancements.
Evaluate incidents/defects, investigate, identify root cause and come up with solutions to address the same.
Work with software vendors to open defects, log issues and seek resolutions and/or patches.
Work with other Technology Services teams and participate/contribute during Infrastructure and/or software upgrades.
Interact with business teams and other stakeholders to understand and recommend BI solutions to meet diverse, complex business needs.
Work on assignments and action items. Provide periodic updates to managers.
Basic Requirements
Bachelor's degree in computer science or related discipline; or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
Minimum of 5 years of relevant IT related experience
Experienced Agile team member using a Scrum methodology
Minimum 3 years of current and hands-on experience with the MicroStrategy tool and demonstrated expertise with complex and high volume Datamarts with Star Schema and Type 2 dimensions.
Minimum 3 years of current and hands-on experience in developing interactive dashboards
Demonstrated experience delivering solutions to stringent SLAs for report performance
Thorough knowledge of all capabilities of the MicroStrategy Suite including the following – Dimensional Modeling, Architect, Developer, Enterprise Manager, Cube Advisor, Cube creation/management/automation, Integrity Manager, Object Manager, Distribution Services, Transactional services, Narrowcast, Visual Insight, Mobile.
Experience with MicroStrategy SDK a plus.
Minimum 5 years of current and hands-on experience with SQL and Relational databases
Ability to manage multiple priorities and meet critical deadlines
Strong analytical and problem solving skills
Excellent customer service skills
Experience working with dedicated and matrixed resources
Excellent verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and Sr. management on both the business and IT sides.
Preferred Skills
Experience as a MicroStrategy consultant
MicroStrategy Certified Developer
Understanding of the secondary mortgage industry.
Experience with Agile development
All your information will be kept confidential according to EEO guidelines.
