## About this opportunity
Are you curious about the technologies that keep millions of people connected every day? Would you like to learn how complex telecommunications networks are monitored, analyzed and supported, and how Artificial Intelligence and automation are transforming the way technical challenges are solved? We are looking for a motivated Network Technical Support & Automation Intern to join our team in Italy. In this role, you will work alongside experienced engineers, supporting the analysis, investigation and troubleshooting of technical issues affecting telecommunications networks and services. You will gain hands-on experience with modern network technologies, data-driven problem solving and innovative tools that help improve network reliability and customer experience. This internship is an excellent opportunity for students or recent graduates who are passionate about telecommunications, networking, IT systems and emerging technologies, and who want to develop practical technical skills within a global technology leader.
## What you will do
As a Network Technical Support & Automation Intern, you will
- Support the analysis and investigation of technical issues affecting telecommunications networks, systems and services under the guidance of experienced engineers.
- Assist with troubleshooting activities, including the collection and analysis of system logs, network data and technical information to identify potential causes of problems.
- Gain exposure to customer support processes and service requests, learning how technical issues are investigated, documented and resolved.
- Support the monitoring and analysis of network performance, identifying recurring issues, anomalies and opportunities for improvement.
- Explore how Artificial Intelligence, machine learning and data analytics tools can support troubleshooting, problem identification and more efficient technical support activities.
- Contribute to the automation of repetitive tasks and technical workflows through scripting and digital tools.
- Assist in testing and validating technical solutions, software updates and configuration changes in supervised environments.
- Support the creation and maintenance of technical documentation, troubleshooting guides and knowledge-sharing resources.
- Collaborate with technical experts and cross-functional teams to understand customer needs and support continuous improvement initiatives.
- Continuously expand your knowledge of telecommunications networks, cloud technologies, network security and modern engineering practices.
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- What this role is about
- This internship provides practical experience in telecommunications network support, technical troubleshooting and data-driven problem solving within an international engineering environment.
- You will learn how complex network issues are investigated and how emerging technologies, including AI and automation, can make technical support more efficient and proactive.
- The role is ideal for someone who enjoys understanding how technology works, solving technical challenges and exploring innovative solutions while learning from experienced professionals.
## You will bring
- Ongoing or recently completed university degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, Electrical/Electronics Engineering or a related field.
- Strong interest in telecommunications, mobile networks, IT systems and emerging technologies.
- Basic understanding of IP networking, operating systems, network architecture or telecommunications technologies.
- Familiarity with Linux, cloud infrastructure, networking protocols or scripting languages (Python, Bash or similar) will be considered an advantage.
- Interest in Artificial Intelligence, machine learning, automation and data analytics applied to technical problem solving.
