What You’ll Be Doing
Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager
What You Bring
Minimum 3 years' experience in IT industry / last 2 years working in an IT company
Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
Understanding of networking (WAN/LAN), VoIP, and Active Directory
Ability to diagnose & resolve IT issues independently both in person and remotely
Experience working with O365, Microsoft Office, network printers, and enterprise applications
Great communication skills and a customer-first mindset
Bonus Points If You Have
Experience with local infrastructure, including Cisco networking and Uninterruptible Power Supply (UPS) systems
Why Join Us?
At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.
Apply today and take the next step in your IT career!
Location
AUS Townsville - River Quays, Level 6, 7 Tomlins Street
Language Requirements
Time Type
Full time
