Drive continuous improvement initiatives focused on service delivery, system performance, automation, and operational excellence.
Act as a senior escalation point for highly complex technical challenges.
Influence product enhancements and technology roadmaps through subject matter expertise and customer insights.
Mentor technical team members and promote knowledge sharing across the organization.
Contribute to the development of technical documentation, implementation standards, and operational processes.
Support strategic customer initiatives by providing technical consultation and guidance.
Who You Are
You gain insight into customer needs. You have a strong bottom-line orientation. You encourage diverse thinking to promote and nurture innovation. You ask the right questions to accurately analyze situations. You adjust to fit the audience and the message.
For This Role, You Will Need
Experience serving as a technical expert in cloud services, industrial automation, operational technology, SCADA systems, or related environments.
Demonstrated success delivering and supporting complex technical solutions in customer-facing and operational environments.
Strong knowledge of cloud platforms, industrial control systems, data acquisition technologies, or enterprise-scale software solutions.
Expertise in diagnosing and resolving highly complex technical issues across multiple systems and technologies.
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Ability to influence technical direction and drive collaboration across multiple functions and stakeholder groups.
Experience identifying opportunities for process improvement, automation, and operational optimization.
Proficiency with Microsoft business applications and digital collaboration tools.
Preferred Qualifications That Set You Apart
BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and any related field.
Minimum of 5 years’ experience supporting cloud-based or on-premises SCADA platforms in industrial, energy, utilities, manufacturing, or related environments.
Knowledge of industrial communications, telemetry systems, flow computers, RTUs, PLCs, and related technologies.
Experience with cloud architecture, system integration, infrastructure modernization, or digital transformation initiatives.
Familiarity with operational technology cybersecurity principles and industry best practices.
Experience contributing to technology roadmaps, platform standards, or strategic technical initiatives.
Knowledge of oil and gas production, industrial operations, or similar process-driven industries.
Experience mentoring technical professionals and fostering technical excellence across teams.
Exposure to scripting, automation, or software development practices that improve operational efficiency.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
