Manage staffing and timekeeping — Approve timecards, time‑off requests, and schedule adjustments in alignment with company policies.
Monitor KPIs — Track productivity, quality, attendance, and other performance metrics; implement improvement plans as needed.
Resolve escalations — Serve as the point of contact for operational issues, customer concerns, and cross‑department coordination.
Drive continuous improvement — Identify workflow, process, and efficiency opportunities to support operational excellence.
Benefits of the Job
Competitive medical, dental, and vision benefits
Health Savings Account/Flexible Spending Account
401K and company matching with no vesting period
PTO for rest and relaxation
Gym reimbursement (through Anthem)
Employee Assistance Program
A safe and inclusive work environment with team and management support
Employee training and development
Community service and philanthropic initiatives
Employee appreciation and events
Career advancement opportunities
Employee Referral program
Employee discounts
Qualifications of the Operations Supervisor
2+ years of supervisory experience in manufacturing, preferably PCBA or electronics.
Strong leadership and diplomacy — Ability to motivate teams, manage conflict, and handle sensitive personnel matters with professionalism.
Safety‑focused mindset — Experience enforcing safety protocols and supporting facility safety practices.
KPI‑driven decision‑making — Ability to interpret performance data and take action to improve results.
Excellent communication skills — Clear, consistent communication across teams, shifts, and departments.
Proficiency with operational systems — including experience using ADP or other HRIS platforms for timekeeping, employee management, and reporting (preferred).
Ability to lead in a fast‑paced environment while maintaining a positive, inclusive team culture.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR).
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Schedule
This position is assigned to Second Shift, with standard hours of 2:30 p.m. to 11:00 p.m., Monday through Friday. As part of second‑shift leadership, flexibility is expected to ensure adequate operational and safety coverage, including end‑of‑shift building closure and support for any safety‑related needs that arise.
Work Hours
This is a full‑time, salaried role, typically 40 hours per week. Depending on customer demand and production requirements, Saturday overtime may be required. Additional hours may also be necessary to support operational needs or shift‑related responsibilities.
