This position requires strong technical judgment, customer service, confidentiality, and the ability to prioritize support needs while maintaining compliance with Company and Corporate IT standards.
Essential Duties & Responsibilities
Day-to-Day IT Operations
Serve as the escalation point of contact for complex employee technology support and troubleshooting.
Coordinate, prioritize and assign daily IT support requests, escalations, and system issues to the IT support technician.
Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripheral equipment as needed.
Oversee and provide support of onboarding, job changes, and offboarding activities related to hardware, software, user accounts, and access permissions.
Maintain timely communication with employees and leadership regarding technology issues, outages, and support status.
Systems, Infrastructure & Security
Administer and support Microsoft 365, email, collaboration tools, mobile devices, endpoint devices, and other business technology platforms.
Support network infrastructure, servers, cloud services, backups, communication systems, and related business technology resources.
Implement and maintain network security practices as established by Company and Corporate IT policy.
Assist with cybersecurity tools, endpoint protection, patching, monitoring, and remediation activities.
Maintain backup, disaster recovery, and business continuity documentation and assist with related testing and updates.
Oversee and maintain accurate IT asset inventories, assigned equipment records, software licensing information, and support documentation.
Supervision, Coordination & Vendor Support
Provide work direction, coaching, and technical guidance to the IT support technician or third-party support partners.
Coordinate the work of outside IT providers, vendors, and Corporate IT resources to resolve issues and complete approved projects.
Monitor vendor responsiveness and service quality; escalate concerns to the CFO as needed.
Support the evaluation of technology solutions, service needs, equipment purchases, and vendor recommendations.
Assist with department planning by identifying recurring issues, technology gaps, equipment needs, and process improvement opportunities.
Projects & Continuous Improvement
Lead or support approved IT projects, system upgrades, hardware deployments, software implementations, and process improvements.
Recommend practical solutions that improve employee productivity, system reliability, cybersecurity, and overall technology performance.
Work with department leaders to understand operational needs and identify technology support requirements.
Support annual technology planning and budgeting by providing input on hardware, software, service, and infrastructure needs.
Compliance, Documentation & Training
Ensure activities align with Company policies, Corporate IT standards, data security requirements, and applicable procedures.
Maintain confidentiality of Company, employee, financial, operational, and technology-related information.
Prepare and maintain IT procedures, knowledge base materials, system documentation, inventories, and support records.
Communicate and reinforce IT and cybersecurity best practices with employees.
Support compliance with Corporate Records Retention Policies and other applicable technology-related requirements.
Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Associate's or Bachelor's degree in Computer Science, Information Technology, Business, Telecommunications, or a related field; or equivalent experience and training.
Five (5) or more years of progressive IT support, systems administration, infrastructure, or technology operations experience.
Experience supporting Microsoft-based enterprise environments, including user administration, endpoint support, and collaboration tools.
Demonstrated ability to independently troubleshoot and resolve complex technical issues.
Prior experience providing work direction, mentoring, vendor coordination, or technical leadership preferred.
PREFERRED TECHNICAL EXPERIENCE
Microsoft 365 Administration
Azure / Entra ID
Windows Server 2016+
Active Directory Domain Services
SCCM/ Intune / Autopilot
Endpoint Detection and Response (EDR)
Immutable backup and disaster recovery solutions
Network administration, including switches, firewalls, wireless, and VPN support
Mobile device support for iPhone, iPad, and Android devices
ATTRIBUTES AND SKILLS
Strong technical troubleshooting, analytical, and problem-solving abilities.
Strong customer service orientation and ability to support employees at all levels of the organization.
Clear verbal and written communication skills, including the ability to explain technical information in practical terms.
Ability to organize, prioritize, and follow through on multiple support requests and projects.
Professionalism, confidentiality, integrity, accountability, and sound judgment.
Ability to provide technical guidance while remaining hands-on and responsive to daily support needs.
Self-directed, proactive, and comfortable working with limited supervision.
Ability to work effectively with Corporate IT, vendors, field employees, office employees, and leadership.
#gaston
#LI-KW1
#LI-NR1
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.
While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.
No agencies please.
Benefits
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $80,000 to $128,000
Other Compensation: Bonus eligible
