Track and report customer conversions, repeat purchases, and the effectiveness of key marketing programmes through intuitive and reliable dashboards.
Drive effective implementation of Special Rate Approvals (SRA) by training the Sales team, coordinating approvals, and ensuring adherence to defined processes.
Partner with Quality Assurance to coordinate Product Incident Report training and reinforce timely, compliant reporting practices.
Sales Analytics
Analyse sell-in and sell-out trends, channel inventory, SRA account performance, and the impact of trade schemes and discounts to generate fact-based insights and recommendations.
Analyse Zylem data to identify business trends, performance gaps, and opportunities, and communicate clear insights to relevant stakeholders.
Claim Management
Manage the end-to-end chargeback process to ensure timely, accurate, and efficient claim settlement.
Ensure all claims are processed in accordance with company policies, approval requirements, and internal controls.
Review and audit chargeback claims submitted by the Claims Coordinator, resolve discrepancies, and escalate exceptions as required.
Collaborate with the Genpact Invoice-to-Cash (I2C) team to facilitate the accurate and timely issuance of credit notes.
Sales Order Management
Coordinate with the Quote-to-Cash and Sales teams to ensure accurate and timely order processing and facilitate the resolution of order-related issues requiring escalation beyond the sales coordinator.
Facilitate timely and accurate updates to customer master data and pricing in collaboration with sales coordinator and master data team.
Work closely with Finance, Sales, and other relevant stakeholders to review and update customer credit limits in line with business requirements and approval policies.
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embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
