It is expected that the candidate will have solid understanding of computer science fundamentals, especially on SDLC in distributed applications. It’s essential that you will have strong software development experiences with SOA, SOAP web services, Restful APIs, and messaging solutions. This position would be a best fit for someone who has been a technical lead in the past in the development of complex distributed systems. You are expected to be self-motivated, produce high quality work and have strong communication skills in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams.
Key Responsibilities
Lead the design, development, and end-to-end ownership of scalable APIs, internal frameworks, batch processing programs, and email systems that power customer support actions, automate workflows, enable case resolution, and deliver personalized, timely, and compliant customer communications.
Build, manage, and scale a high-performing, globally distributed engineering team, fostering a culture of technical excellence, collaboration, inclusion, and continuous learning.
Provide strong technical and people leadership, guiding system architecture, implementation, and career development for team members.
Drive seamless integration with world-class customer support platforms and tools, enabling robust workflows and extending internal capabilities with best-in-class SaaS solutions.
Champion the adoption of AI and intelligent tooling to enhance developer productivity, improve code quality, and automate testing, monitoring, and deployment processes.
Lead Agile software development practices, driving iteration, velocity, and alignment with evolving business goals.
Establish and evolve DevOps practices, including CI/CD automation, observability, reliability engineering, and infrastructure management.
Work closely with customers across Product, Design, Support Operations, and Infrastructure to align engineering priorities with strategic customer support objectives.
Ensure all systems are secure, resilient, and scalable, with proactive monitoring, incident management, and high availability.
Influence the long-term technical vision and roadmap for customer support technologies, contributing to platform strategy and innovation.
What will you bring?
Bachelor’s or Master’s degree in Computer Science or a related field, with a minimum of 12 years of software development experience, including 6 years in engineering leadership and team management. Equivalent experience accepted.
A proven track record of building and scaling world-class engineering teams, with a strong emphasis on attracting top talent, mentorship, team engagement, and technical excellence.
Demonstrated success in leading globally distributed, high-impact teams that deliver complex backend systems and integrations.
Deep experience with enterprise-scale customer support tools and platforms
Technical expertise in Java, Python, Spring Boot, distributed systems architecture, data processing, and messaging technologies such as Kafka and Flink.
Strong hands-on experience with Agile methodologies and DevOps, including CI/CD pipelines, containerization (Docker/Kubernetes), infrastructure as code, and monitoring systems.
Passion for incorporating AI-assisted development tools and frameworks to accelerate delivery, ensure code quality, and optimize engineering workflows.
Strong critical thinking and effective communication skills, with the ability to influence collaborators, coordinate cross-functional teams, and translate business needs into scalable solutions.
A customer-focused approach, driven by the goal of transforming support experiences through technology that is fast, reliable, and human-centered.
Willingness to collaborate across global time zones, with flexibility to adjust working hours as needed to support cross-regional communication and decision-making.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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