Key Responsibilities
Maintain the integrated programme plan, milestones, dependencies and key programme trackers.
Collect, validate and analyse workstream progress, identifying schedule risks, slippage and emerging issues.
Produce accurate and timely programme reports, dashboards and governance packs for senior stakeholders.
Maintain RAID, risk, issue, action and decision logs, ensuring actions and treatments are actively tracked.
Support programme financial tracking, including budgets, actuals, forecasts and variance analysis.
Coordinate governance meetings, including agendas, papers, minutes, actions and decision tracking.
Maintain programme deliverable, resource and document trackers, ensuring information is accurate and up to date.
Support transition activities including readiness tracking, go/no-go evidence, cutover and hypercare reporting.
During the Change Programme phase, maintain the change pipeline, benefits and capacity trackers and support ongoing programme reporting.
Identify opportunities to improve PMO processes, reporting and tools, including automation where appropriate.
Work collaboratively with the PMO Lead, workstream leads, programme teams and stakeholders to ensure high-quality programme information and governance.
What you'll bring
Experience in a PMO Analyst, Project Support Officer or Project Coordinator role, ideally within IT programmes or projects.
Strong experience producing programme reports, dashboards and governance packs.
Proficiency with Microsoft Excel and PowerPoint, with strong data analysis and presentation skills.
Experience using programme planning tools such as Microsoft Project, Primavera, Jira, Smartsheet or equivalent.
Experience maintaining RAID logs, risk and issue registers, action trackers and programme plans.
Experience with financial tracking, including budget vs actuals, forecasting and variance analysis.
Excellent attention to detail and the ability to identify inconsistencies, risks and emerging trends.
Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines.
Experience working in an IT service delivery or ITSM environment.
Desirable
PRINCE2, APM, PMP, CAPM or P3O qualification.
ITIL 4 Foundation.
Experience with Power BI, ServiceNow, PPM tools or SharePoint.
Experience supporting IT Transition, outsourcing or managed service programmes.
Experience with Power Automate, VBA, PowerShell or other automation tools.
Experience working in regulated, government or defence environments.
What Success Looks Like
You will ensure that programme information is accurate, timely and trusted, with effective reporting, governance and programme controls in place. You will help the PMO identify risks early, keep actions and dependencies moving, and provide stakeholders with clear information to support effective decision-making. This is an excellent opportunity for a proactive PMO professional who enjoys working with data, coordinating across multiple workstreams and helping complex IT programmes stay organised, controlled and on track.
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