Actively tracking application health using performance management tools, log files, and automated alerts
Investigating Windows Event Viewer and application logs to identify root causes of errors
Creating and updating knowledge base articles and "how-to" guides for common fixes
Collaborating with application engineers and liaising with the client regularly
Identifying and implementing continual service improvement activities
Key Skills & Experience
Essential
2–5 years of experience in application support, systems administration, or IT service desk
Strong analytical and problem-solving abilities
Excellent communication skills and ability to work in a team-oriented environment
Windows-based application support experience
Desirable
Strong proficiency in SQL Server 2016+
Active Directory experience
ServiceNow or related ITSM tool knowledge
Dynatrace or other monitoring tools
Understanding of cloud platforms and basic programming integrations
ITIL V4 Foundation Certification
Microsoft certifications (e.g., Azure Fundamentals/Administrator)
Vendor-specific CRM/ERP certifications
Security Clearance
High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
UK National / British passport holder
Single nationality
Resided in the UK for a minimum of 10 years
What We Offer
25 days holiday (with options to increase)
Comprehensive Flex benefits scheme
Pension
Life Insurance
Health Insurance
Travel Insurance
Investment in your development
Store vouchers and discounts
Flexible benefits tailored to you
Apply now to join a team delivering critical services for one of DXC's major public sector clients.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
