Ability to provide consultative support to customers and articulate value of their decision making.
Guide and influence internal and external customers through implementation and process improvements.
What You’ll Do and Impact
Deliver a positive onboarding experience, ensuring customers (providers) grasp our technology’s full potential and drive successful outcomes through system integration.
Oversee implementation projects, engage directly with suppliers and customers (providers), and mentor Implementation Managers.
Enhance customer experience and increase IPM productivity by implementing process improvements through documentation, automation, and AI capabilities.
Gather project requirements and business needs to set clear project scope. Negotiate as needed to ensure a successful outcome.
Create complex program and project plans; analyze and document existing information on project objectives, deliverables, schedules, assumptions, constraints and dependencies.
Set clear expectations with team members and stakeholders and communicate overall project status. Assess project risks, identify solutions and work with business sponsors to resolve issues and mitigate risks.
Manage changes and communicate the impact of changes to a project’s scope and schedule.
Complete projects in accordance with established service level agreements and quality standards.
Troubleshoot and provide support on newly released implementations.
Prepare process documentation related to new configurations and team rollout processes.
Influence changes to the implementation process through customer engagement and feedback.
Work closely with sales, engineering, suppliers and customer success teams to seamlessly execute on our savings commitments to customers.
Address escalated client issues with speed and urgency, orchestrating resources across the company as needed.
Experience
Bachelor’s degree in IT or business related field
4-6+ years experience in similar or progressive roles
Proven experience driving successful projects, driving software adoption and leveraging customer success best practice
Job to be performed in the location listed. Generous benefit package available.
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