DHL
From DHL's careers page
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This role drives performance of the team while ensuring quality and regulatory compliance.
Job Title: Air Export Supervisor
Job Location: Chicago, Illinois
DHL Global Forwarding (DGF) manages the f low of goods and information across a customer's global supply chain utilizing air/Air /ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an Air Export Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.
Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight Export processes
Serves as the escalation contact f or customer’s Air Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
Assumes responsibility for good working practices, safety, and security for customer shipments and staff
Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process f lows; engage with sales to grow business by participating in sales meetings and customer calls
Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air Freight Product team
Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff.
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
Exceptional communication skills (verbal, written, and presentations)
Comprehensive knowledge of Air Freight Export processes
Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
Previous supervisory experience in a Unionized environment is preferred
Basic knowledge of Cargo Wise system is preferred
Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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