Our RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring real-time performance, adjusting staffing in the moment, and supporting operational leaders with timely insights, we help maintain service levels and ensure our customers receive the high-quality support they deserve.
As the front line of workforce execution, our RTAs make sure the right people are available at the right time, schedules are optimized, and agent preferences are applied whenever possible. We collaborate closely with leaders across functions to anticipate needs, mitigate risks, and maintain operational stability. If you're passionate about using data to make fast, meaningful decisions, thrive in dynamic environments, and enjoy being at the center of where operations come to life, this is the team for you.
Where You Come In
As a Real-Time Analyst within the Resource Strategy & Optimization (RSO) team, you will:
Monitor live operational performance across multiple lines of business to ensure service levels remain on track.
Make real-time, data-driven decisions that keep staffing aligned with demand.
Support operational leaders by identifying risks early and recommending timely intraday actions.
Ensure schedules are optimized, agent preferences are considered where possible, and business needs are met.
Act as a front-line partner during escalations, outages, system issues, or any production-impacting situations.
Play a critical role in maintaining smooth, efficient operations that directly impact patient support and experience.
What Makes You Successful
You will excel in this role if you
Bring 1+ year of Real-Time Analyst or WFM experience.
Have strong attention to detail, analytical thinking, and problem-solving skills.
Communicate clearly and professionally across written, verbal, and email channels.
Stay organized and prioritize effectively in a fast-paced, real-time environment.
Are proactive, collaborative, and comfortable taking initiative.
Adapt quickly to change and contribute ideas for continuous improvement.
Are flexible with shift schedules and hybrid work.
Are proficient in Microsoft Excel and familiar with Genesys and Salesforce.
Have experience with reporting automation, Tableau, or other WFM tools.
What you’ll get
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Experience and Education Requirements
Typically requires a Bachelor’s degree and 0-2 years previous experience.
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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.
At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.
Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at talentacquisition@dexcom.com.
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