Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
Inform clients of relevant issues regarding their property and involve them in relevant decision making.
Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
Recommend and advise clients on additional services or enhancements.
Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani’s reputation.
Assists in the scheduling of jobs with the Production Coordinators.
Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.)
Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
Prepare proposals, renewals, and contracts using appropriate standard templates.
Monitor the billing process and Accounts receivable.
Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.
Works with the Administrative Support team to ensure accurate and timely process flow.
Works independently and within a team on special and nonrecurring, as well as ongoing projects.
Ensures efficient process and information flow for workload requirements.
Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations.
Maintain high standard of quality of all work performed.
Participate in weekly departmental and training meetings.
Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including, time-off requests, and other necessary information.
Arrive for each work day on time and prepared.
Non-essential Duties and Responsibilities
Participate in and contribute to Mariani initiatives.
Leads in the orientation/training of new Team Members.
Assists in training team members by sharing experience and client feedback, including one-on-one training with the Crews.
Assist other team members in the performance of their assignments.
Recommend process improvements and areas to improve our service offerings to clients.
Participate in other department and business functions as needed (i.e. the snow removal process in emergencies, holiday retail, administrative support, etc.).
Other duties as assigned.
Job Requirements
2+ years sales experience, preferably in the landscape industry.
Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
Demonstrate a thorough understanding of the “Mariani” approach to Maintenance and follow Mariani standards.
Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
Demonstrate flexibility to perform duties wherever volume deems it necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range
$55,000 - $65,000
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
