Associate Client Service Representative – Litigation Management Call Center team
Hybrid
Monday – Friday – 10-7pm CST/9a-6 MST/8a-5PM PST
Sacramento, CA/Lewisville, TX/Logan, UT
As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to clients every time.
As an Associate Client Service Representative team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.
Some of the things you will be doing
Building relationships with our clients to better understand their unique needs and concerns
Responding to customer inquiries in a professional, accurate, and in a timely fashion
Show the full description
Responding to customer inquiries via Outlook, Salesforce, or phone
Navigating quickly between multiple databases quickly and accurately
Fulfilling requests and answering questions for internal customers
Review and process of legal documents
Research and analysis of legal documents
These technical skills, experience, and qualifications will provide a successful foundation for this position:
Energetic self-starter who thrives in a fast-paced, team-oriented environment
High attention to detail and accuracy
Strong prioritization and time management skills
Effective verbal and written communication skills
Strong Customer Service Skills
Problem-solving skills
Strong research skills
Be a model employee of the CSC value of service
Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
Salesforce Experience a plus
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At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $48,000-$53,000.
