This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home
What you will do
Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform with strong focus on financial accuracy.
Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals.
Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base.
Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI.
Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles.
Maintain data-driven precision within our CRM platform (HubSpot, Planhat among others) to ensure clear communication, accurate pipeline forecasting, and effective account management.
- Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency.
- What you will Bring:
- 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.
Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape.
Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals.
Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.
Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.
Experience working with CRM software (e.g., HubSpot, Planhat) and ticketing systems to manage account pipelines effectively.
A bachelor's degree in a relevant field or equivalent work experience.
Fluency in English is required, with strong written and verbal communication skills being essential.
