What You'll Do
Provide post-sale technical support to customers and partners
Assess and document reported customer issues
Formulate and communicate resolution plans
Gather necessary information and resources
Investigate and reproduce case scenarios
Provide clear customer responses and document corrective actions
What You'll Need
1-2 years of proven relevant professional experience as a technical support agent or its equivalent
In depth knowledge and experience in at least some of the following
IT and System administration
Networking and data transport and encryption
Cloud infrastructure, Machine, network and services virtualization
Security concepts and methodologies
Relational databases and SQL language proficiency and .NET applications are a bonus
What Else
Troubleshooting and problem deconstruction
Strong written and verbal English communication skills
Ability to work diverse, international, customer and team environments
Able to communicate technical concepts at a professional level in multiple languages is a plus.
Trustworthy, self-motivated, and reliable
Accountability, transparency, and ownership
Desire to work in a dynamic and challenging environment
Organized and methodological with great attention to detail
Prior or current security clearance - a plus
Why work at Delinea?
We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
