Ability to shape the workforce development of a growing analyst team through training matrix ownership
- A front-row seat to enterprise security operations, with meaningful impact on how the firm manages risk
- Key Responsibilities
- Own the SOC operating cadence, including the on-call rotation, alert-quality review cycle, shift handoffs, and escalation paths; identify and resolve process drift early
Coordinate live incidents by keeping the right people engaged, recording decisions in real time, and assigning and tracking follow-up actions — technical decisions remain with the incident lead
Design, facilitate, and document quarterly tabletop exercises for the Operations team; support larger cross-functional exercises involving legal, IT, and business leaders
Run structured post-incident reviews following significant incidents, using severity levels defined in the incident response plan, and ensure lessons feed back into playbooks and the detection backlog
Produce monthly and quarterly Operations reports for leadership covering metrics such as MTTR, alert volume, true-positive rate, on-call load, incident frequency, and audit findings — presented so an executive can read them without a technical walkthrough
Maintain the analyst training matrix mapped to NICE Workforce Framework work roles; track completion and keep it current as workforce evidence for audits
Own day-to-day relationships with DFIR retainer firms, threat intelligence providers, and SIEM/EDR vendor account teams; manage SLA reviews and maintain renewal dates
Provide Operations evidence to the GRC pod for client, vendor, and certification audits; map Operations activities to the controls that depend on them
Maintain the annual, quarterly, and monthly Operations program calendar covering tabletop dates, audit windows, vendor reviews, training cycles, and on-call planning
- Coordinate cross-functional handoffs with Detection Engineering, GRC, IT Service Management, and the Identity team
- Candidate Qualifications
- 3+ years in cybersecurity, IT GRC, or technical program management, or equivalent experience in a regulated industry with cybersecurity or GRC exposure
Working knowledge of how a security operations team runs, including on-call rotations, alert-quality review, shift handoffs, and escalation paths
Experience managing vendor relationships, ideally with DFIR retainer firms, threat intelligence providers, or security tooling vendors
Strong written communication skills, including executive reports and post-incident review documents that hold up to audit and client review
Experience coordinating people through incidents or other time-pressured situations without serving as the technical decision-maker
Experience supporting audits by collecting evidence and mapping operational activities to control requirements
Familiarity with at least one security or compliance framework (NIST CSF, NIST 800-171/53, ISO 27001, SOC 2, HIPAA, PCI, CMMC, or similar) at an operating-program level
Preferred Qualifcations
Experience running tabletop exercises or post-incident reviews with mixed technical and business audiences
Familiarity with the NICE Workforce Framework, particularly mapping analyst training to NICE work roles
One or more industry certifications such as PMP, CISM, CRISC, GCPM, or ITIL
Experience with SOC tooling from the program side, such as SIEM dashboards, case-management reporting, and on-call platforms
Experience in a professional services or accounting firm
Experience building program routines while a security operations team is growing
Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent experience
