DCM Services
From DCM Services's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
If you want to work for a company that treats audit readiness as a competitive advantage, you will fit right in.
Description
Client Audit Manager
DCM Services, LLC | Remote (Twin Cities, MN-based preferred) | Full-time
Job Details
Job title: Client Audit Manager
Company: DCM Services, LLC
Location: Remote, with a strong preference for candidates based in the Twin Cities, Minnesota area
Job type: Full-time
Pay: $90,000 to $110,000 per year, plus corporate bonus eligibility
Schedule: Monday to Friday
Travel: Periodic visits to our office (approximately 5–6 times per year) and occasional client meetings or onsite visits
DCM Services is an accounts receivable and credit management company that helps clients recover and manage receivables in a compliant, professional and consumer-respectful way. Our clients trust us with their customers and their reputations, so compliance, quality and transparency are part of everything we do.
We operate to the standards that matter most in our industry, including the FDCPA, TCPA, Regulation F, CFPB guidance and state collection and licensing laws, and we welcome the scrutiny of our clients and their auditors. If you want to work for a company that treats audit readiness as a competitive advantage, you will fit right in.
The Client Audit Manager is our front line of trust with clients. You will own the full client audit lifecycle, from planning and fieldwork through findings, remediation and closure, and turn every audit into proof that our operations are controlled, compliant and built to scale. Reporting to the General Counsel & Chief Compliance Officer, you will lead a team of Client Audit Specialists and serve as the principal voice to clients and their auditors.
Your work protects revenue, strengthens client retention and supports new business through due diligence and RFP responses.
Lead and deliver client audits
Manage a portfolio of concurrent client audits, owning scope, schedule and quality from kickoff to closure
Direct audit planning, interviews, evidence gathering and reporting, with continuous monitoring that surfaces issues before a client auditor does
Safeguard the accuracy, completeness and defensibility of every audit response and report released to a client
Work with subject matter experts to design corrective action plans and drive them to verified closure
Streamline audit workflows to cut cycle times and rework without sacrificing rigor
Lead your team
Coach and develop Client Audit Specialists, building a culture of accountability and continuous improvement
Set clear performance expectations and deliver regular feedback, reviews and development plans
Manage client relationships
Serve as the trusted primary contact for clients and client auditors throughout the audit process
Translate complex audit outcomes into clear, confident messages for client executives, compliance leaders and operations teams, and negotiate resolutions that protect both client confidence and company interests
Champion compliance, quality and risk management
Uphold the FDCPA, TCPA, Regulation F, CFPB guidance, UDAAP principles and applicable state requirements across audit responses and operating practices
Identify, assess and escalate risks early, with clear ownership and a documented path to resolution
Advise clients and internal teams on the design and effectiveness of internal controls, and make sure findings are properly rated, documented and communicated
Act as product owner of Responsive, our response management platform, setting best practices and leading company-wide training
Maintain command of each client's SLA requirements and align audit responses and internal procedures to them
Deliver insight and drive improvement
Analyze trends in findings and risks across all clients to expose root causes and recommend targeted mitigation
Report to senior management and the Audit Management Committee on audit volume, timelines, findings and remediation status
Back up Business Development on prospective client due diligence and RFPs
Required
6+ years in auditing, quality assurance, risk management or regulatory compliance, ideally in debt collection, accounts receivable management, credit management or consumer financial services
2+ years leading people or managing a team
Working command of the FDCPA, TCPA, Regulation F, CFPB guidance, UDAAP principles and state collection and licensing requirements
Experience executing and responding to client, third-party and regulatory audits, including risk assessment, control testing and issue management
Working knowledge of Finvi's (f/k/a Ontario Systems) FACS or comparable collections software
Strong Excel skills and the ability to analyze portfolio-level data and build clear management reporting
Ability to translate client agreements, procedure guides and addenda into operating requirements
Excellent written and verbal communication, and the composure to handle difficult conversations with client auditors and executives
High school diploma or GED
Bachelor's degree in business, legal studies or a related field
Experience with LiveVox, CRM, GRC or response management tools (such as Vanta or Responsive)
Familiarity with SOC 2 and vendor risk management expectations
SQL, Power BI or Tableau experience
Physical requirements
Prolonged periods of sitting at a desk and working on a computer
Ability to travel to the office approximately 5–6 times per year, and to client meetings and onsite visits as needed
Remote flexibility, with the chance to work alongside our Twin Cities team
Corporate bonus eligibility
Health, Dental, Vision, Long and Short Term Disability, Life Insurance, PTO and much more.
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