Overview of the Role
The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
Act as the primary interface to client, while coordinating all internal and external project related activities.
Support Sales effort by participating as a part of the deal team to prepare client pitches.
Comply with all audit, regulatory and compliance directives.
Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.
Qualifications
5-7 years of client management, implementation/ project management experience is good to have.
In-depth knowledge and experience with cash/trade products and business processes is an advantage.
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Strong influencing skills to manage virtual teams.
Expert knowledge of MS Office products, including MS Project.
Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
Mandarin, Cantonese and Japanese language proficiency is an advantage.
Education
Bachelor's/University degree or equivalent experience
Masters degree is good to have.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group
Project and Program Management
Job Family
Program Management
Time Type
Full time
- Most Relevant Skills
- Please see the requirements listed above.
- Other Relevant Skills
- For complementary skills, please see above and/or contact the recruiter.
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