At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do
Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
Become the go-to expert for the Web Platform experience at Datadog, owning investigations across authentication, authorization, identity, enterprise administration, and the full visualization stack of our graphing features (e.g. dashboards, notebooks, sheets, DDSQL)
Handle complex escalations related to login failures, broken dashboards, permission mismatches, audit discrepancies, and visualization bugs.
Coordinate investigations that span several product areas at once, keeping every team involved working from the same picture and staying accountable for the outcome even when the fix belongs to someone else
Develop internal tooling, debugging guides, and reusable workflows to help TSEs resolve access and UI issues efficiently and consistently.
Who You Are
A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.
A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
Deeply familiar with authentication standards and patterns (SAML, OIDC, OAuth2, SCIM), and confident debugging access issues across identity providers and account configurations.
Experienced investigating authorization at enterprise scale, across roles, permissions, data restrictions, and credential lifecycle
Comfortable with audit and compliance as a product problem rather than just a log, able to reconstruct who did what, when, and why, and to recognize when the record itself is what's broken
Familiar with the admin persona: managing users and organizations, applying governance controls, and keeping a large account coherent as it grows
Fluent in data visualization as a discipline, with opinions about which chart suits which question and what makes a dashboard readable at a glance
Able to troubleshoot a graph end to end, from configuration through query resolution to how it finally renders
Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Bonus points
Computer Science or Engineering majors
Experienced in using Zendesk, Jira, Confluence, or similar softwares.
Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.
Benefits and Growth
Generous and competitive benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
