The impact you will have here
Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations.
Drive technical root cause analysis and reliability improvements
collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores.
Summarize key learnings, clearly communicate action items, and ensure that technical and procedural improvements are followed through.
Own communications during incidents — deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and compose and publish customer-facing notifications that are accurate, timely, and empathetic.
Mentor and train peers in both incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response.
What are we looking for
5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems.
Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts.
Strong understanding of cloud infrastructure (AWS, Azure, or GCP) — including compute, networking, storage, and observability components.
Deep expertise in log analysis and debugging
Familiarity with log aggregation and search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry).
Hands-on experience with observability systems — metrics, logging, and tracing frameworks (Prometheus, Grafana, OpenTelemetry, etc.).
Proficiency in at least one major programming or scripting language (Python, Go, or Bash) for automating diagnostics, data collection, or analysis.
Experience developing and maintaining incident playbooks and communication templates to ensure consistent, timely updates.
Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences, are required.
BS, Master's or other advanced degree in Computer Science or Computer Engineering, or related Engineering field.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
Zone 1 Pay Range
$144,600—$198,900 USD
Zone 2 Pay Range
$130,200—$178,950 USD
Zone 3 Pay Range
$123,000—$169,050 USD
Zone 4 Pay Range
$115,700—$159,050 USD
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
