Maintain timely, accurate, and professional communication with users and stakeholders.
Monitor dashboards, logs, alerts, application health, infrastructure health, and model-related indicators.
Investigate software defects, performance issues, data problems, access errors, configuration issues, and integration failures.
Support the full ticket lifecycle from intake through validation and closure.
Create runbooks, troubleshooting guides, FAQs, known-error records, and knowledge articles.
Assist with incident reviews, root-cause analysis, corrective actions, and problem records.
Support application configuration, updates, routine maintenance, and approved bug fixes.
Participate in functional, regression, API, and basic performance testing.
Track service levels, response times, resolution status, recurring issues, and operational metrics.
Identify opportunities to automate repetitive support, monitoring, and reporting activities.
Essential Job Functions
Ticket and Incident Management
Record complete and accurate ticket information.
Assess impact and urgency using defined standards.
Maintain clear ticket notes, user communications, and escalation records.
Troubleshooting
Review logs, alerts, error messages, application behavior, and configuration.
Perform basic API, database, network, identity, and application checks.
Document findings, evidence, and resolution steps.
Monitoring and Reporting
Monitor application, infrastructure, and service dashboards.
Assist in configuring alerts and operational reports.
Identify recurring incidents, trends, and automation opportunities.
Knowledge Management
Create and update runbooks and support documentation.
Convert resolved incidents into reusable knowledge articles.
Support user education and self-service content.
Required Qualifications and Skills
Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, or a related field.
0 to 2 years of relevant experience, including internships, service-desk exposure, academic projects, or technical-support assignments.
Basic programming or scripting knowledge in Python, PowerShell, Bash, or a similar language.
Understanding of software applications, APIs, databases, operating systems, and basic networking.
Familiarity with Windows and Linux fundamentals.
Strong troubleshooting, communication, documentation, organization, and customer-service skills.
Willingness to participate in support coverage based on business and team requirements.
Preferred Skills
Exposure to ServiceNow, Jira Service Management, Azure DevOps, or a similar ticketing platform.
Familiarity with REST APIs, SQL, Git, Docker, and Kubernetes.
Exposure to Azure Monitor, Application Insights, Log Analytics, Grafana, Prometheus, Sentry, or similar tools.
Awareness of machine learning model monitoring and AI product behavior.
Understanding of incident, problem, change, knowledge, and service-level management concepts.
Familiarity with basic cloud, networking, identity, and security concepts.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe
Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
