The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution — helping customers receive the most benefit from their investment in the CrowdStrike Falcon® platform.
The ideal candidate brings energy and drive to discover and learn new technologies, is fanatical about the customer, relentlessly focused on innovation and has limitless passion to drive their unlimited potential. This is a high-energy, fast-paced environment that helps CrowdStrike achieve customer success.
Additional Locations: Australia
What You'll Do
Be part of a highly skilled Customer Support team, supporting CrowdStrike customers 24x7 globally, with dedicated focus on Korean-speaking customers across the Asia-Pacific region
Work in a dynamic and exciting technical environment with a relentless focus on delighting customers, partners and teammates
Demonstrate ownership of customer concerns — assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve issues to the satisfaction of our customers
Communicate effectively with internal and external stakeholders and collaborate to resolve customer escalations quickly
Partner with product experts and engineering teams to fix bugs or enhance product features
Manage time and workload to meet or exceed operational goals
Learn cutting-edge technologies and new product features as they are released
Create and share knowledge articles and contribute to mentoring and training efforts
Work scheduled shifts and holidays as required by business needs
What You'll Need
3–8 years of experience in a product technical support role supporting global enterprise customers
Professional proficiency in Korean and English — written and verbal — required to effectively support CrowdStrike's Korean-speaking enterprise customers across the JAPAC region
Outstanding oral and written communication skills
Strong customer focus with analytical thinking and logical troubleshooting aptitude
Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments
Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution and related concepts
Hands-on experience using tools and techniques to debug problems within Windows, Linux or Mac environments
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Plus expertise in one or more of the following specialisation domains
SIEM/SOAR
Hands-on experience working with log management tools that offer self-hosted options and leverage Kafka and/or containers
Strong skills in container administration and orchestration
Solid understanding of regex and at least one query language
Certifications in security information and event management (SIEM) or security orchestration, automation and response (SOAR) platforms are a plus
Identity Management
Hands-on experience with Windows Servers and Active Directory, and multifactor authentication (MFA)
Experience with identity protection and Zero Trust solutions
Excellent knowledge of authentication protocols including Kerberos, Lightweight Directory Access Protocol (LDAP), NTLM and SAML
Solid understanding of TCP/IP and the ability to troubleshoot network issues using Wireshark and PCAP analysis
Operational understanding of networking devices such as routers, switches and firewalls is a plus
Cloud Technologies
Experience working and troubleshooting in a software as a service (SaaS) cloud environment
Proven experience debugging and troubleshooting customer-facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, as well as navigating backend cloud architecture
Solid understanding of SaaS components and large-scale databases such as Cassandra, Kafka, Elasticsearch and Splunk, and the role they play within a cloud service
Familiarity with cloud orchestration tools such as Docker and Kubernetes
Certification in any common cloud platform is a plus
Bonus Points
Prior experience supporting Korean-speaking enterprise customers in a technical capacity
Experience working in or with the Asia-Pacific cybersecurity market
Familiarity with the CrowdStrike Falcon® platform or other endpoint detection and response (EDR) solutions
Additional language skills relevant to the Asia-Pacific region
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Benefits of Working at CrowdStrike
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
