CrossFit is seeking a Partner Programs Manager, EDU. You will own the business relationships and contractual performance of CrossFit Education partners. This role leads intake/vetting, contract management, onboarding, ongoing relationship management, renewals, and exits. The Partner Programs Manager works cross-functionally to ensure that obligations are met, partner programs perform against plan, and issues are addressed promptly.
Responsibilities
- Contracts and Negotiation:
- Develop and drive the completion of partner agreements in collaboration with EDU leadership and Legal.
- Track commitments covering fees or revenue share, course delivery, cancellations, reporting, marketing, and use of CrossFit trademarks.
- Manage contract amendments, renewals, and partner exits.
- Partner Relationship Management:
- Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, or exit.
- Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.
- Contract Delivery and Compliance:
- Coordinate CrossFit obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
- Track partner commitments, including course schedule changes, reporting, participant feedback, promotional obligations, and payments.
- Escalate unmet obligations and coordinate corrective action or exit when needed.
- Standards and Participant Feedback:
- Implement participant surveys for partner courses; monitor and report NPS, feedback trends, and corrective action plans.
- Periodically review partner websites and platforms for appropriate use of CrossFit names, marks, and standards.
- Refer content quality concerns to the EDU Content Manager for review and resolution.
- Program Performance and Reporting:
- Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
- Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.
- Knowledge and Skills
- Commercial judgment, and partner relationship management skills.
- Ability to translate agreement terms into clear obligations, milestones, and performance measures.
- Excellent communication, stakeholder management, issue resolution, and negotiation skills.
- Comfort analyzing partner economics, registrations, revenue, renewals, and participant satisfaction data.
- Strong organizational skills, attention to detail, and ability to manage multiple partners and deadlines.
- Ability to influence cross-functional teams without direct authority and manage sensitive partner issues professionally.
- Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.
- Education and Experience
- Bachelor’s degree in business, marketing, education, or a related field, or equivalent practical experience.
- 5+ years of experience in partnerships, business development, account management, vendor management, or contract administration.
- Demonstrated experience negotiating agreements and managing external partner relationships from onboarding through renewal.
- Experience tracking contractual obligations, program performance, and partner satisfaction.
- Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment preferred.
- Familiarity with the CrossFit ecosystem and educational programs. CrossFit Level 1 or higher trainer credential preferred.
