Own technical escalations end-to-end: investigate using logs, traces, and dashboards (we use Datadog and Grafana), reproduce issues, and write clear, structured escalations that engineering can act on
Debug issues across the full breadth of our growing Forge product suite — from experiment tracking to agentic AI tooling — across every deployment model, from our cloud to customers' own environments
Coordinate across engineering, product and other internal teams to drive customer issues to resolution — and keep customers informed with a kind, thoughtful tone throughout
Recognize incidents, engage on-call engineering through our incident process, and communicate status to affected customers
Be the voice of the customer — advocate for product improvements on their behalf, and spot trends in user messages to improve internal and external documentation
Deliver clean written handoffs as part of a follow-the-sun support model spanning APAC, North America, and EMEA, with participation in a weekend and holiday on-call rotation
Mentor teammates on troubleshooting approach and escalation quality, and encourage team building through knowledge sharing and a collaborative, supportive team culture
Who You Are
2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
Python proficiency
Experience with logging and monitoring tools such as Datadog
Familiarity with Single Sign-On (SSO) concepts and API integration/knowledge
Experience using developer and AI-assisted tooling such as Claude Code, Codex, and modern debugging tools
A passion for connecting with real users and enabling them to be power users of the product
Good organization of assigned requests to oversee timely follow-up for every message
Work autonomously in a self-directed environment
Proactively find ways to improve processes and collaborate internally
Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
Preferred
Customer service experience in a technical SaaS environment
Previous experience in AI development
Experience in frontend frameworks
Experience with Docker, AWS, GCP, Azure
Experience with Kubernetes or other cloud infrastructures
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.
Export Control Compliance
This position requires access to technology and/or source code subject to U.S. export control laws. Any such access will be provided only in compliance with applicable U.S. export control requirements. As part of the recruitment process, CoreWeave may request limited information reasonably necessary to assess applicable export-control requirements.
