Develop training materials and conduct training sessions for end-users to ensure they are proficient in using the new system.
Create user manuals, FAQs, and other documentation to support the ongoing use of the system.
Handle miscellaneous client requests such as generate reports using SQL queries
Work very closely with the Project Manager on assigned tasks to ensure the Project is on budget and on schedule.
Qualifications
What you have - Required Skills
Bachelor's degree in computer science, Engineering, Business Administration or related technical fields or equivalent work experience in a closely related field and/or market vertical
3+ years of experience in technical analysis, systems design and software development
A minimum of 3 years' experience with very large enterprise customers with multi-year contracts. This role will be specific to providing dedicated implementation support for one of our large enterprise customers.
Knowledge of database design and SQL
Knowledge of workflow diagram tools, I.e., MS Visio, Lucid Chart, etc.
Experience in project and task prioritization and evaluation of situational urgency
3+ years of experience as an IT Analyst or similar role
3+ years of experience working with large global, national or enterprise accounts – external clients
2+ years of experience working in an Agile environment following SCRUM processes for the entire SDLC
1+ years QA exposure or experience creating test cases and test plans for both internal and user acceptance testing for large projects
Proficiency in RESTful APIs, HTTP methods, request/response structures, and authentication (OAuth, JWT, etc.).
Ability to troubleshoot API issues and collaborate with developers for resolution.
Proficiency in API testing tools such as Postman, Swagger, or SoapUI.
Hands-on experience with SQL queries for data validation.
Independent problem solver with a fast-learning mindset.
Ability to learn quickly in a fast-paced environment
Excellent problem-solving and analytical skills.
Ability to work under pressure, organize and prioritize responsibilities
Strong organizational skills and proven experience coordinating multiple projects / assignments simultaneously
Superior communication and customer service / interpersonal skills
BONUS POINTS FOR
Any experience providing basic technical support to clients
Functional QA experience, specifically API testing
US-BASED ROLES ONLY - BENEFITS
Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area
Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
