Serve as the point of contact and the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.).
Communicate directly with external customers to provide lead times, pricing, availability, delivery dates, order acknowledgements, updates, and shipping information.
Direct information and updates to the proper individuals within the organization.
Solve problems that arise through the sales order process.
Assist with warranty claims.
Provide backup as required for customer team members.
Process credits and RGA’s (Returned Goods Authorization) accurately and in a timely manner, according to department procedure.
Additional tasks and duties assigned based on business needs.
Regularly work from the office a minimum of 4 days per week to foster effective partnership and team connectivity. Candidate must be flexible to work in office up to 5 days a week based on business needs.
Experience/Skills
Minimum of 3-5 years’ relevant Customer Service experience.
Previous experience in HVAC products and service is a plus.
Excellent communication skills (active listening, phone, and written communication skills).
Ability to prioritize, attention to detail, and manage time effectively.
Ability to analyze information and relay to individuals at different levels.
Strong PC skills with proficiency in Microsoft Office required.
Excellent written and oral communication skills, pleasant telephone etiquette and people skills.
EDI, Oracle, or Microsoft AX/Dynamics 365 experience a plus
Demonstrate a commitment to high professional ethical standards in a diverse workplace.
Excel at operating in a fast-paced community environment.
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
